shipping policy

Delivery Policy

At Novalove-Sydney, we make every effort to provide all of our customers with fast and reliable shipping. This Delivery Policy outlines order processing times, shipping costs, and procedures designed to ensure the best possible shopping experience.

⏱ Delivery Times
Novalove-Sydney is committed to dispatching all orders within 24–48 hours of purchase confirmation.
Once dispatched, parcels typically arrive within 5–10 business days.

Delivery times may vary depending on factors such as:

  • Weather conditions

  • Peak shopping periods (e.g. holidays)

  • Customs procedures (where applicable)

🚚 Free Shipping
At Novalove-Sydney, we offer free shipping on all orders.
No matter the value or destination of your order, you will not be charged any delivery fees.
This is part of our commitment to providing a smooth and convenient shopping experience.

📦 Shipping Process
All Novalove-Sydney orders are shipped directly from our trusted suppliers.
This allows us to reduce fulfilment times and ensure you receive your product as quickly as possible – while maintaining strict quality control for every item shipped.

🛒 Order Processing

  • Once your order has been placed, you will receive a confirmation email with your purchase details.

  • Orders are processed and dispatched within 24–48 hours.

  • Once your parcel has been shipped, you will receive an email with your tracking number, allowing you to monitor the delivery status.

🔍 Tracking Your Order
Novalove-Sydney provides tracking for every shipment.
Your tracking number will be sent by email, enabling you to check the location of your parcel and its estimated delivery time via the courier’s website.

❓ Questions & Support
Do you have questions about your order or our delivery policy?
Our customer service team will be happy to assist you!

📧 Email: info@novalove-sydney.com
We respond to all enquiries quickly and professionally.

⚠️ Limitations & Exceptions
We always strive to meet the stated delivery times, but in some cases delays may occur due to circumstances beyond our control, such as:

  • Customs procedures

  • Adverse weather conditions

  • Unexpected events or force majeure

Novalove-Sydney cannot be held responsible for delays caused by these factors, but we greatly appreciate your understanding and patience in such situations.

✅ Summary
Novalove-Sydney is dedicated to providing an exceptional online shopping experience with fast and reliable delivery. By following our delivery policy, we ensure that every customer receives their order in the shortest possible time.

For any questions or concerns, please contact us:
📧 info@novalove-sydney.com